General terms and conditions for using (CARS) for customers
(CARS) is an electronic platform owned by the CARS Service, Communications and Information Technology company officially registered in the Republic of Iraq: The platform connects and mediates between customers and service providers in the services of delivery requests, the sale and purchase of CARS, emergency services and car maintenance.
This agreement - the terms and conditions agreement - is considered a formal agreement between the CARS app and the customers using the Cars platform who wish to benefit from the services available on it provided by service providers.
Your use of the platform requires that you have agreed to this agreement, and by that you acknowledge and agree that any use made by you or by your device or your account or a number belonging to you for any of the services provided by the CARS platform shall be considered your acceptance of this agreement and its provisions, and accordingly you must Not to use the platform if you do not agree to this agreement or something contained in this agreement.
This agreement is subject to modification and change by us, and we will notify about any updated version of it on the platform, and the updates contained in the agreement will enter into force after seven days from the date of the notice, and after this period has passed, your continued use of the application will be considered your approval of the new provisions contained in these updates.
1. You are the addressee: the customer who benefits from the platform's services, and all expressions leading to that are taken into consideration.
2. The customer: is every user registered on the platform for the purpose of benefiting from emergency services or delivery services, buying from the stores available on the platform, or benefiting from car emergency services or maintenance services provided by maintenance service providers, or using services to buy or sell a car.
3. User: The user means everyone who has the ability to access and benefit from the platform, whether he is a customer or a service provider.
4. We are the first speaker: means the Cars Service, Communications, and Information Technology Company.
5. Platform CARS application / website (www.cars.iq) through which the customer can benefit from the services of CARS.
6. Service provider: Every user subscribing to the platform to provide his services or to sell his products, and they are: stores, maintenance workshops, and car emergency service providers.
7. Service provider: It is the user who subscribes to the platform to provide delivery services.
8. Content: means any reviews, comments, messages, data, personal information, text, music, sound, image, advertisement, service, product, graphic, video, electronic link, symbol or other material that is shared, published or displayed. On the platform, whether it was prepared by the platform or by the customer or another user.
9. Agreement: This means the agreement - the terms and conditions agreement - which may be subject to amendment or change from time to time, which defines the rules for the legitimate use of the platform.
Second: General special terms and conditions for Users
1. The customer must have acquired a legal and legal driving license, and not be less than 18 in the event that he is a natural person, and everyone who is less than 18 years old or who lacks a driving license is required to use the application under the supervision of his guardian and under his responsibility.
2. The customer acknowledges and undertakes that he has the legal right and ability to use the CARS website and application as stipulated in these terms and conditions.
3. The customer must not be a competitor to CARS or a provider of services that compete with the services provided by CARS. When this clause is violated, the violator shall compensate us for any exploitation of the platform in any way.
4. The customer acknowledges that his use of the platform will be as stipulated in the following conditions:
· He will not copy, download, reproduce, republish, rewrite, broadcast, or transmit in any way any of the content provided by the platform except for the usual personal, non-commercial uses only.
· The customer shall not do anything that would affect the operation of the platform or cause unreasonable inconvenience, abuse, or disrupt any of the other users or our workers.
· The client must not have previously been prevented or banned from using the platform.
· The customer must comply with all applicable laws and regulations within the country in which the service was provided.
· The customer must provide correct and accurate information for the platform, and he must comply with any notices that the platform makes regarding the services it provides to ensure that no hindrance to its operations.
· The client's use of the platform's services should not be aimed at harm, harassment, or inconvenience to anyone.
· The customer must maintain all contents and passwords to access his account securely.
· The platform has the right to refuse to provide any service or use of the application without any compensation or to justify the reasons.
· The customer must refrain from using the platform in any way that may lead to any other party's use of the platform in a manner that violates, or is likely to violate, any applicable and applicable laws, or the legal rights or entitlements of any other party, in accordance with all applicable laws.
· The client is obligated to refrain from the following matters:
a) Use an automated process to process, monitor, copy, and extract any pages on the platform, or any information, content or data that is contained or accessed through the platform, without obtaining our prior written consent.
b) Use an automated process to collect or merge the information, content or data that it contains or that can be accessed through the platform with the information, materials or data that is accessed by or that comes from a third party.
c) Using any automated process to interfere or attempt to interfere with the proper functioning of the platform.
d) Performing any act that would cause an unreasonably or disproportionate large load with the available infrastructure or the platform's bandwidth.
e) Implement reverse engineering, reverse collect, disassemble, or perform any other work that would discover source code or other mathematical formulas or processors in relation to the computer program used in the infrastructure and operations related to the platform.
f) Copying, reproducing, changing, modifying, derivative works or establishing a public display of any part of the platform's content without our prior written consent.
5. The e-mail address, phone number, and any other addresses belonging to the client are considered an official means of communication and notifications, and through a notification by means of which the evidence is established for informing the customer.
Third: The Content
1. By submitting any content on the platform, you grant us a free, permanent, transferable, worldwide, and non-revocable license in order to benefit from it in this way: -
· Use, reproduce, modify, edit, adapt, translate, distribute, publish, copy, broadcast and communicate it in any way, and in works adapted from it for display or performance in front of an audience anywhere in the world and through any media, now known or to be created in the future.
· Use the name - the name of the customer - that you provided in connection with the content, and you also grant us a license to prosecute any real or legal person who violates your rights or our rights in this content, and you acknowledge and agree that all content provided to the platform by you is not confidential and not owned by another person It is also committed to implementing all requirements and providing us with all the required documents to enable us and allow us to fully benefit from the rights granted to us according to the requirements.
· The platform has the option to use the customer’s content in any way, and is not considered obligated to use any customer’s content and benefit from it in a specific way.
· If the content is used in any way by others or by us, we are not required to perform any financial obligations towards you as a result of this use, whether this use is commercial or non-commercial.
· You are solely responsible for your use of the platform, and every use of it is under your own responsibility.
2. By using the platform, you agree not to publish, upload, transmit, distribute, store, find or publish in any way, or cause publication on the platform, directly or indirectly, through a third-party website and application, or for any of the following:
· Not acceptable in any way.
· Content that constitutes, encourages, provides instructions for violating or a criminal act, violating the rights of any party whatsoever, or causing in any way a legal liability or violating any of the local, national or international laws.
· Content that annoys or harasses others.
· Content that you do not personally own without the express permission of the owner of that content.
· Content that may infringe any patent, trademark, trade secret, copyrights, or other intellectual or property rights of any party.
· Content that impersonates any real or legal person or causes in any way to false claims of affiliation with that real or legal person, including us.
· Unwanted promotional materials, political campaigns, advertisements outside the purview of the platform, contests, raffles, or offers.
· Third party information, including, but not limited to, surname, address, phone numbers, email addresses, and credit card numbers.
· Viruses, disruptive data, and other files that cause damage, breakdowns, or sabotage.
· Content that is not related to the services provided on the platform, or content or links to content that we consider, based on our absolute judgment, that violates any of the above-mentioned provisions or is unacceptable, or limits or prevents any other person from using or enjoying using the platform.
· Content that in any way exposes us or any of our subsidiaries, or other users, to harm or legal accountability in any way.
3. We are not responsible for any content that users publish, upload, broadcast, distribute, store, create, publish in any way, or cause it to be published on the platform directly or through a third-party website and application, and the user is solely responsible for what he publishes.
4. We do not bear any responsibility for any content posted, stored or uploaded in the interactive spaces by you or any third party, or for any loss or damage resulting from that.
5. We are not responsible for any errors, defamation, insult, defamation, omission, lies, abuse, pornography, or insults that you may encounter while using the interactive spaces.
6. We do not bear any responsibility for any expressions, pledges or content provided by users on any page on the platform, and although we are not obligated to be responsible for sorting, editing or following up any of the content that is published or distributed through the interactive spaces, we, according to our absolute discretion, from We may remove, sort, refuse to publish or edit, without prior notice, any content that has been published or stored by the platform at any time and as a result of any reason, and only you are responsible for creating backup copies or replacing the content that you have published or saved on the platform. At your expense.
7. Your use of the interactive spaces or other pages of the platform in a way that violates the terms and conditions set forth here leads to your being held legally accountable. Accountability is not limited to ending or suspending your rights to use the interactive spaces or the platform, and to ensure cooperation with legitimate government requests, court summonses and orders, and the protection of For other users and our systems, we may access and disclose any information we think is necessary or appropriate, including, but not limited to, your user profile information (Name, e-mail address, etc.), Internet protocol address, traffic information, date of use, and content that has been submitted to the platform, and our right to disclose any information of this kind shall be in advance of and prior to our commitment to the terms of the privacy policy.
8. If you have any complaints arising from the content that a user has published, uploaded, broadcast, distributed, saved, or found, or caused in any way by publishing it on the platform directly or through a third party website and application, then you should proceed with the complaint Against that user and not against us, as we are considered a middleman and a linking platform, and are not responsible for user abuse.
Fourth: The websites of others
1. The platform is not responsible for any third-party content or website and application that has been added to the platform by a client or user of the platform, and the platform does not bear any legal consequences, nor does it provide guarantees, pledges or obligations whatsoever, in terms of quality, accuracy, and sell ability Or the suitability of the content for its purpose, or the content available on the platform or through third-party websites does not violate the intellectual property rights of any person.
2. Any transaction that takes place outside the platform between you and other users of advertisers or service providers on the platform, including payment for, or delivery of, products, services, or any terms, conditions, guarantees, or undertakings related to these transactions, it is between you and the advertiser. Or the concerned merchant, and accordingly we do not bear any responsibility or liability as a result of the loss or Damages of any kind that occurred as a result of such dealings.
Fifth: Intellectual Property
1. The copyright and all other intellectual property rights for the content available on the platform are owned by us or the owners of the granting license to exploit the platform, and the customer is prohibited from violating the rights of this content.
2. You may use this material or content only as authorized in writing by us or its owners, and you are not entitled to copy or imitate this content nor to assist or facilitate the work of others in this or in its reproduction, broadcasting, distribution, or use. Anyway.
3. If you become aware of the existence of a distribution or commercial exploitation of any kind for any content owned by us, you are obligated to inform us of that directly.
4. The platform has the right, for advertising and marketing purposes, to use the content that the customer has shared on the platform, and it was naturally visible to all users, for example the name and pictures of products or packages, and the customer is not entitled to claim compensation or profits from that.
5. In the event that it is concluded that you possess any literary rights to the content, you are accordingly permitting the following:
· The platform is not obligated to use any personally identifiable information regarding the percentage of the content, or any derivative works from it, or updates or improvements made to it.
· You have no objection to the publication, use, modification, deletion, and utilization of the content by us or by our subsidiaries, licensors, subsequent owners, or assigns.
· You acknowledge that you forever waive, and agree to, not claim or assert any literary rights of the author in the content or any of its parts.
· You acknowledge that you forever exempt us and exempt all of our affiliates, licensors, subsequent owners, or assigns from any claims that you may claim from us as a result of having any moral rights of any kind.
Sixth: Responsibility for the information provided by the platform
1. Subject to the responsibilities established by law and which cannot be excluded, we and all of our managers, employees, agents, or contractors with us do not bear any responsibility towards you as a result of any losses, damages, responsibilities, claims, or costs (including without Restricting and not limiting legal costs, defence and litigation fees or settlement costs) in any way or in any way, whether directly or indirectly, or as a result arising from or due to access to the platform by you, or the content, website or electronic application To third parties, or third-party services, in any way they result, whether in a contract, harm (including negligence), law, or otherwise.
2. We are committed to actively striving to surround the platform with all forms of reasonable care, and with the exception of what is required by law, we will not bear responsibility for the quality, accuracy, and suitability of a specific purpose in the platform, and we do not make a promise that the material contained in the platform, or any of the functions it contains, or any From our server machines, it will work without interruption or delay or be without errors, free from viruses or programming errors, or work in compatibility with any other program or other material.
3. We are not responsible for you as a result of any losses or damages that you or others may suffer as a result of using or in connection with your use of the platform.
4. We are not responsible to you or anyone else as a result of any loss resulting from something that we have no control over, and this includes failure of electronic or mechanical equipment or communication lines (including phone, cable, and the Internet), illegal access, or destructive codes. Theft, operational errors, extreme or unusual weather conditions (including floods, earthquakes, or other cosmic events or events beyond our control), fire, war, rebellion, terrorist acts, or riots or, labour strikes, or other labour problems, accidents, emergencies, pandemics, epidemics, delays, excessive reservations, cancellations, mourning cases at the state level, or government action.
Seventh: safety
1. We pledge our continued commitment through our safety policy to provide reliable use of the platform.
2. When using the platform, you should always take the following precautions:
· Maintaining the confidentiality of your identity, do not give your full name, or mailing address, or phone number, or e-mail address, or the name of your school, or other information (except for the information that we specifically request from you), through which someone may know your identity Real.
· Do not meet a person you have reached through the platform for purposes not related to the implementation of the services provided on the platform.
· Do not respond to messages that are hostile, rude, unfit, or otherwise uncomfortable.
Eighth: Compensation
You acknowledge and agree to indemnify us or any of the parties associated with us and our employees, directors, and workers for us and / or with the parties associated with us, immediately and upon request, for all claims, liabilities, losses, and costs, including legal fees arising when you commit any breach or violation. To this agreement, or when you cause any of the damages arising from your use of the platform.
Ninth: Termination
We reserve the right to immediately terminate your use of the platform in the event that you violate the terms of this agreement or if we believe, based on reasonable reasons, that you may violate the terms of this agreement or if you perform a behaviour that we believe, based on our absolute discretion, is unacceptable.
Tenth: Communication
If you want to make any comments directed to us about the platform or if you want to ask any questions related to this, please kindly contact us through the available means announced on the platform.
Eleventh: Availability of the platform
1. Due to the exposure of electronic services to interruption or collapse, access to the platform is provided as it is and in its current state only.
2. We have the right, based on our absolute discretion, to impose limits or restrictions on your use of the platform, in addition to that for security purposes, for technical reasons, maintenance, legal or legislative, or as a result of any breach of this agreement, we have the right to withdraw the platform or suspend your access to it. At any time and without any prior notice from us.
Twelfth: General Provisions
1. In the event that any court or legislator decides to nullify any of the terms of this agreement or it becomes inapplicable, then the item or items subject to the decision of this agreement will be stopped, cancelled or suspended, with the rest of the terms and provisions remaining in full force.
2. Disputes arising from the use of the platform or the application of this agreement are subject to the laws applicable in the Republic of Iraq, and the competent authority in the governorate of Erbil shall consider them, and if the dispute is based on a service that was provided in another country outside Iraq then the courts of the defendant’s country shall have jurisdiction to hear the dispute and settle the dispute. According to the law of the court's country, unless CARS is a party to the dispute, then the jurisdiction of the competent court in the governorate of Erbil, and in all cases, if CARS is a party to a dispute, it is entitled not to adhere to this article and resort to the court of the client's country or the country of the defendant.
3. These terms and conditions apply between CARS and the customer, and no other person is entitled to benefit from these terms and conditions.
4. We reserve the right to assign in any form or transfer any or all our rights and obligations stipulated in this agreement to another party.
Thirteenth: Conditions for using maintenance and emergency services:
1. The platform shows all the prices for each service and the prices for each service are approved before the request. The price may vary according to the region, country, time of requesting the service, or when examining the problem. There are also fixed prices for some services and there are prices that depend on the distance or time of the trip, and it is also permissible for the platform Prices update at any time.
2. There are some requirements and official papers that you, as a customer, must present in order to be able to serve you, such as providing papers that prove ownership of the car, in order to ensure that the service is provided in the best way, and in compliance with the working and traffic laws, an example of this and not exclusively the service of opening the car.
3. The platform is not responsible for the spare parts provided by the service provider, and in the event that the service provider provides any spare parts, the customer has the right to receive the invoice for the parts directly from the service provider, and the platform is not obligated provide or deliver parts bills to the customer.
Fourteenth: Special terms and conditions for using order delivery services:
1. The customer’s acceptance of a service provider is deemed his approval of the price declared by the provider, and nothing may be deducted from the agreed value.
2. In the event that the customer pays less than the agreed value, the value in his account will be negative and deducted directly in the following transactions.
3. The times specified for the delivery of the order do not include holidays and official holidays.
4. Requests to be received from stores available on the platform. The platform does not bear any responsibility related to it and the stores are not considered affiliated with the platform.
5. Requests intended to be transported via the CARS parcel service must not contain any commodity, substance, or thing that is forbidden or forbidden by law or law, including, for example, but not limited to:
· All intoxicants and drugs.
· Animals, insects, living creatures and prohibited species, in which trading in them is prohibited according to Sharia or law.
· Pornography.
· Materials and applications that violate the property rights of others.
· Counterfeit and illegal goods: imitation goods or designs, materials not signed by celebrities that usually require such a signature, forged signatures, coins, stamps, and other goods that may be illegal.
· Devices and mechanisms used to decode or penetrate technical protection: Any chips or other devices used to bypass technical protection on digital devices, including iPhone decoders.
· Games and gambling: lottery tickets, sports betting, memberships for gambling sites on the network, and any related content.
· Electronic piracy materials: Evidence, directives, information and requirements that violate the law by sabotaging or allowing illegal access to applications, software, servers, websites, or any other protected property.
· Human organs: human organs or any parts of the body, fluids, stem cells, and embryos.
· Illegal or stolen goods or materials: materials, products and information that promote illegal goods or enable the execution of illegal acts.
· Unlawful communication and transmission equipment.
· Super Medicines: Unproven treatments and drugs or substances marketed as a quick and effective remedy for health problems.
· Aggressive and criminal goods: scenes, images, and criminal materials such as personal belongings associated with crimes or criminal acts.
· Precious materials: sale in large quantities of rare or precious metals and stones.
· Pyrotechnic devices and dangerous materials: Pyrotechnics and related goods that are considered in the markets in which they are sold: toxic, flammable, or radioactive, and materials such as gunpowder, explosive materials, gasoline and propane containers.
· Goods subject to certain controls: air bags; Batteries containing mercury; Freon and similar refrigerants; Chemical and industrial solvents; Medical operations; Car number plates; Police preambles and law enforcement equipment; Lock unlocking devices; medical equipment’s; Pesticide; Fitness equipment and electrical stimuli; Recovered material; Inspection and surveillance equipment primarily used to unlawfully eavesdrop on verbal or electronic calls or enable unlawful wiretapping and recording of calls; Goods controlled by the government or any other authorities.
· Traffic authorities' devices: radar jamming devices, license plate covers, traffic signal changers and other related products.
· Weapons: Ammunition and any other items including, without limitation, concealed and difficult to detect weapons and knives, weapons in the form of art effects, silencers, ammunition safes, light machine guns and tear gas.
· Gross currency sale: devalued currencies or currency trading and currencies backed by precious metals.
· Various materials: The following are also prohibited: prepaid cards, gift cards, passes, financial collections (stamps, cash, etc.).
· Taxi services: transporting people within the city
· Heavy and bulky items: large items that do not fit a small car and items weighing more than 40 kg.
· Luxury and Valuables: Items whose value exceeds $ 10,000.
· Animals: Any kind of animal.
· Precious metals, securities, or commercial.
· Indecent goods: Goods, literary materials, products, or any other material that:
Ø Defamation and defamation of any person or group of persons based on race, country, religion, gender, or any other factor.
Ø Defamation and defamation of any person or group of persons protected from defamation and defamation according to prevailing law.
Ø Inciting or encouraging violent acts.
Ø Promote intolerance and hatred.
Ø Promote affiliation with terrorist groups or any other organizations prohibited by law.
Ø Promote revisionist theories defined by law
Ø Violates prevailing ethical controls.
6. The official method of communication between the customer and the service provider is the conversation within the platform, and in the event that the customer chooses to communicate through any other means, he bears the consequences of that whatever.
7. The responsibility for determining the request, describing it and determining the location of its receipt and delivery rests with the customer. The platform does not bear any breach by the service provider in any aspect of the request process and is not required for any compensation as it acts as a mediator in linking the customer with service providers.
Fifteenth: Terms and conditions for using auto market services and selling goods:
• The customer must be fully aware of all the details of the application and the difference between the direct selling and buying department (direct selling) and the auction section.
• The direct selling and buying department (direct sale). The customer offers the seller his commodity and sets the price requested from him as a price to sell it. The customer who wants to buy must pay this value, and there is no room for bargaining about its price.
• The auction section through which the customer displays his commodity, and the sale is according to the highest bid. Customers wishing to buy can bid on the item through the platform, and after the auction period ends, the item will be sold to the customer with the highest bid.
• Carrying out the bidding process is a mandatory process for the person in charge, and it is not permissible to tamper with or take the matter to the point of experience, as it is possible for the seller to accept the offer, and this results in financial penalties in the event that the request is not completed or the bidder who is awarded the bid and the obligation to buy or pay The value of the difference between the price that he set and the price at which the commodity was sold, with his bearing the fees of pleading for legal and other expenses.
• The customer wishing to buy must review all the details of the advertisement and inquire about all the details from the seller and examine the commodity before completing the purchase or bidding process on the item.
• When the customer proposes a commodity for sale, auctions, or buys a commodity, he is aware of its market value and does not accept any further payment of unfairness or that the value is inconsistent with the market price.
• The platform does not bear any responsibility or compensation towards any of the users of the application, whether a buyer or seller, in the event of any defect during the sale or purchase process.
• The seller must display all the details and attach all pictures of the commodity or service they are seeking to sell in order to facilitate the sale process.
• The advertiser's data is only for communication in order to inquire about the advertised good or service, and it may not be used otherwise.
• The platform is not responsible in the event that a customer or others exploit or use the advertiser's data in an unauthorized way.
• The platform does not guarantee any user or client of the application or any process that takes place through the application.
• The services and goods that are permissible to sell or offer on the application must not be in violation of the law or not from the ones that the law criminalizes selling, including, but not limited to, what was previously shown in the fifth clause of the terms and conditions of the delivery application.
• In the event that one of the platform's clients uploads an unauthorized advertisement, the platform will delete it directly at the time of its discovery. The platform has the right to inform the concerned authorities of the violation and hold the violator legally accountable if necessary.
• The platform has full authority to delete any advertisement at any time without prior warning or notice to the advertiser.
• It is prohibited to add more than two ads for the same item, and the platform has the right to delete repeated ads without returning or informing the owner of the advertisement.
Comments, responses and private messages received on the advertisement are for the purpose of inquiry and provide prices only, and all of the following are prohibited:
Ø Commenting or responding with words outside the scope of public literature.
Ø Placing advertisements in any form.
Ø Seeking to spoil the sales process.
Ø Underestimating the advertiser or advertisement.
Ø Undervalue of the commodity.
• The platform is considered as a mediating party between the customer and the service provider and is not responsible for any disagreement or dispute between the two parties.
Sixteenth: Prices and payment
1. The prices shown in the application may differ according to the region or province. Prices are approved for each service before order confirmation. The price may differ according to the region, governorate, or the time of requesting the service or when examining the problem. There are also fixed prices for some services and there are prices that depend on the distance or Flight time.
2. Fees include the value of applicable taxes, and all fees you pay are final and non-refundable, unless the platform specifies otherwise.
3. In the event that the service is not paid through a transfer or a Visa, the customer must pay the value of the service to the service provider in cash as soon as the service is provided, and any amount paid cannot be refunded.
4. In the services whose cost is calculated based on the distance, the customer must commit to pay the value of the distance or hour that the CARS counter calculates, and CARS guarantees its accuracy of 99%, and in the event that the meter fails for any reason, the basic value shall be paid as specified in the application previously.
5. The platform is not responsible if the customer has paid more than what appeared to him on the invoice, and it does not bear any compensation for that.
6. The platform is entitled to its commission from the sales of goods sold in the auto market section. The seller's customer is obligated to pay the platform commission value, which amounts to 5% of the commodity sale value within 10 days from the date of its sale.
Seventeenth: Legal Liability
1. CARS does not bear any responsibility for damages resulting from the use or inability to use electronic means of communication with the platform.
2. The service provider is responsible for the quality of his required service, and CARS does not bear any responsibility resulting from his negligence, negligence or abuse, and in no circumstance shall it be held responsible for any error resulting from it.
3. Any note on the service provider must be submitted in the evaluation of his service to take the necessary action against him by us, just as CARS does not bear any behaviour or negligence or all of the above from the service provider, and does not provide any guarantees regarding the services provided by him on the platform.
4. You must abide by all the regulations of the country in which you use the application, and any breach or violation of the regulations or laws in force. You alone will be responsible for any transgression issued by you in front of any statutory or natural or legal body.
Eighteenth: Cancellation and Refund Policy:
1. The customer does not have the right to cancel any service after 3 minutes of confirming his request for it, and if he cancels the request, he must pay a fine equivalent to half the value of the service, not less than 50 US dollars, unless the service is executed directly by the service provider by receiving CARS For the parcel or direct the service provider to carry out the order or the service or direct the repair, the customer cannot cancel the service and is obligated to pay the full value, and the customer bears the responsibility for his cancellation of the service and compensation for any losses incurred by the platform or service providers.
2. In all cases, the customer may not withdraw and request the cancellation of the service whenever it has been implemented for him and benefited from it.
3. It is not permissible for the seller to withdraw from selling his commodity offered in the auction after the auction has started.
4. It is not permissible for the buyer to withdraw from his auction on which the auction was established, and he bears the consequence of his retreat by obliging him to buy the commodity according to the price that he bid on or obligating him to pay the difference between the value of the sale that took place and the value of his auction that he offered.
5. It is not permissible for the seller client or the buyer to withdraw from the completion of the sale after the agreement between them has been reached, and the conditions agreed upon between them have been fulfilled.
6. The prices announced on the platform related to maintenance services are the prices for labour and do not include the value of spare parts.
Special terms and conditions for service providers
First: The contractual relationship between CARS and the service provider
All controls and conditions are a formal agreement between the CARS Car Service Company and the service providers for cars, as CARS is an electronic platform that combines a provider with a customer who needs service for his car through the CARS website or application. Among the services in Cars, and your use of the services provided by CARS is considered your agreement to the contract, and you must fully agree to all the terms and conditions, and it is also the right of CARS to amend or change the terms and conditions without prior notice. You should review the terms and conditions periodically.
Second: S CARS license for service providers
CARS grants a license that is not exclusive to you, and you do not have the right to assign or sub-transfer or otherwise and the primary responsibility rests with the primary user who was granted the right to use, and a third party may not be entered without the prior consent of CARS.
Third: Pledging and Approval
1. The service provider shall comply with all laws in force in the Republic of Iraq or the country in which the service was provided to the customer.
2. You are not entitled to use CARS in the event that your services were previously suspended, and you must be fully qualified to contract.
3. Information must be provided in an accurate and correct manner to the CARS team and to the customer seeking service.
4. You may not use the service or the application to cause harm, harassment, or annoyance to anyone.
5. You have no right to obstruct the functioning of CARS or to attempt to harm the service or the application in any way.
6. Maintaining the username and password for your account is your responsibility in the first place
7. You must provide us with all the papers that are required of you that prove your identity or the identity of your vehicle as determined by CARS.
8. CARS has the right to refuse your use of the application without stating any reason for that.
9. You must take all necessary measures related to safety and security in general and comprehensively.
10. CARS has the right to show the customer’s service provider’s data in the active order data, for example, personal photo, name and phone number
11. CARS has the right to provide its customers with the service provider's data in the event that the customer requests to file a lawsuit due to a mistake or abuse from service provider.
12. The provision of service to the customer must be under the umbrella of the law, so that the cars affected by accidents are not allowed to be transported without the presence of a transport permission from the traffic.
13. Maintaining the confidentiality of the customer information provided to him by CARS services.
14. You must inform the security authorities when suspected or suspected of any security breach.
15. Commitment to provide the service agreed upon in the client’s request, and when another service is needed, the customer must make a new request through the application.
16. The necessity of having all permits and government papers and clearance of liability for yourself and the car through which services are provided to customers, for example a driver's license, a form and valid insurance.
17. All machines and equipment used to provide the service to the beneficiary must be legally owned by the service provider.
Fourth: Prices and Payment
1. Prices shown in the application may differ according to the region or country
2. You acknowledge and agree that your provision of any of the services available through the CARS application will result in charging you in exchange for your use of the application and providing the service to customers who use the application.
3. Fees include applicable taxes as stipulated by law. All fees you pay are final and non-refundable, unless CARS specify otherwise.
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